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IP Core & Transmission Engineer (Hybrid Role) - Stellenbosch Reference No: 3745869470 | Cape Town, South Africa | Posted on: 30 November 2023
Our client based in Stellenbosch is looking to appoint an IP Core & Transmission Engineer. This is a Hybrid role, 3 days in office a week. The IP Core & Transmission Engineer will play a critical role in the design, implementation, and optimisation of our Core network infrastructure. You will be responsible for maintaining and enhancing our IP core and transmission network to ensure we meet the uptime requirements of the network. Key Responsibility Areas:Responsible for the national IP Core network.Run the IP Core network with 99.99% uptime.Responsible for the national transmission networkRun Transmission network with 99.99% availability. Key Outputs: Developing network architecture and design plans for the IP core and transmission network to ensure scalability, redundancy, and high availability. Deploying and configuring network equipment such as routers, switches, firewalls, and transmission equipment. Configuring routing and switching protocols (e.g., BGP, OSPF, MPLS) to ensure efficient data routing and traffic management within the IP core network. Implementation: Setting up QoS policies to prioritize and optimize traffic flows, ensuring that critical traffic receives the necessary network resources. Implementing security measures, including access control lists (ACLs), firewalls, intrusion detection and prevention systems (IDPS), and VPNs to protect the network from unauthorized access and cyber threats. Setting up network monitoring tools and processes to proactively detect and resolve network issues. This includes monitoring network performance, bandwidth utilization, and fault detection. Analysing network traffic patterns and growth trends to plan for network capacity upgrades and expansions as necessary. Designing and implementing disaster recovery plans and redundancy mechanisms to ensure network uptime and data continuity in case of failures or disasters. Maintaining comprehensive documentation of network configurations, procedures, and changes made to the network. Continuously optimizing network performance by fine-tuning configurations, upgrading hardware/software, and implementing efficiency improvements. Ensuring that the network infrastructure complies with relevant industry standards and regulatory requirements, such as data protection regulations and telecommunications laws. Collaborating with cross-functional teams to meet cross-functional goals. Staying updated with the latest networking technologies and sharing knowledge with colleagues to enhance the skill set of the team. Developing and implementing incident response plans to address network security breaches or major network outages promptly. Requirements: Minimum of 5 years experience in a network engineering role in the IPS or FNO industry. Expert proficiency in working on JUNIPER, CISCO, or ARISTA equipment. Strong problem-solving skills and the ability to troubleshoot issues efficiently. Excellent communication skills to work in a cross-functional environment. Grade 12 A relevant Bachelor’s Degree will be advantageous. Networking Certifications will be essential such as JNCIP, CCNP, ITIL
Accountant - Cape Town Reference No: 908042191 | Cape Town, South Africa | Posted on: 29 November 2023
Introduction A company in Cape Town is looking for an Accountant. Job Purpose: Maintain accurate and current accounting records on a daily basis Responsibilities and duties: Processing bank accounts on Pastel daily and sends an email once updated Backup for debtor and creditor processing in Pastel Reconciliation of bank accounts on Pastel Credit card processing and reconciliation Loading Internet banking payments Responsible for bank and credit card account entries in Pastel as well as reconciliations Monthly trial balance check Ensure no odd transactions on the trial balance. Reconciliation of intergroup loan accounts, passing of monthly interest. Providing a breakdown of balances (such as pre-payments and accrued expense/income). Ensure Assets agree to FAR—overview of Income Statement. Sign off on monthly supplier reconciliations after checking that the amount to be paid is overdue Monitor debit orders Ensure debit orders have valid contracts in place and monitor variance monthly Intercompany loan accounts reconciliations Creating new accounts in Pastel when required Petty cash entries on Pastel and monthly reconciliation of petty cash Confirmation of all new supplier bank accounts (local and foreign as per registered procedures) Review Job costing on completed projects Prepare quarterly project profitability on all closed projects for the year Running Job Costing and WIP calculations Maintain fixed asset register Check supplier invoice processing for accuracy and update accordingly. The project register is to be checked weekly for updated invoices processed. Monitor that the UCR register for exports is kept up to date. Job Skills: Accurate and oriented Proper time management Ability to work independently and adhere to deadlines Advanced knowledge of Excel Package & Remuneration B. Comm degree SAIPA or SAICA articles completed 5 years experience Knowledge of financial accounting, VAT and IFRS Pastel Accounting experience Professional at all time Continuous improvement Managing relationships Analytical skills Problem-solving
Access Network Engineer (Hybrid Role) - Stellenbosch Reference No: 1671058239 | Cape Town, South Africa | Posted on: 28 November 2023
Our client based in Stellenbosch is looking to hire an Access Network Engineer. The Access Network Engineer will plan and build the Access Network roadmap to ensure the organisation’s Access Network infrastructure is up-to-date, efficient and future-proof. You will be responsible for driving access network technologies and balancing speed quality and cost. Key Responsibilities Responsible for the engineering and long-term planning of access network technologies. Responsible for designing large-scale access networks on different technology mediums and protocols. To research and adopt technologies that scale the access network sustainably. To ensure the network meets users’ requirements. Key Outputs Automation: Develop and manage automation tools for access network provisioning and management, including configuration, deployment, and large-scale changes based on projects. Ensure compliance with organizational standards through regular audits of network configuration, performance, and security. Implement security measures to protect network infrastructure and prevent unauthorized access. Design optimized routing protocols, techniques, and services for efficient traffic management within the access network. Set access network standards, provide approved hardware and software, and document network configurations. Ensure a high-quality user experience on the access network through technology and system improvements. Develop and enforce policies for security, traffic engineering, and quality of service, aligning with business objectives and industry best practices. Share knowledge with other teams, create training materials, conduct training sessions, write documentation, and maintain a knowledge base. Research new possibilities to improve Access networks and Support Network operational teams to solve complex engineering problems. Experience Minimum 5 years experience in a Network Engineering role in the ISP or FNO industry. Expert on network protocols and design principles, OSPF. BGP, ISIS Expert in Access network technologies, GPON, EPON, Metro Ethernet, Wireless. Proven ability to solve complex networking challenges. Experience in python or other network scripting languages. Deep understanding of network and infrastructure Security. Possesses an in-depth understanding of networks, including a comprehensive grasp of how networks operate within the layers of the OSI model. Approach network challenges with an engineering mindset, displaying a commitment to delve into intricate issues, identifying root causes and providing solutions. Ability to translate complex technology solutions to other technical and non-technical peers. Innovative perspective: Ability to step back and provide perspective on improvement and scalability. Requirements Bachelor’s Degree would be advantageous. Vendor-backed certification, Mikrotik, Juniper, and Cambium is essential
Inspectorate Controller - Mossel Bay Reference No: 1290968566 | George, South Africa | Posted on: 08 November 2023
Our client is a non-profit organisation dedicated to serving the well-being of animals. Our client in Mossel Bay is looking to hire an Inspectorate Controller. The ideal candidate will have a strong love for animals, excellent communication skills, and the ability to work in challenging situations. Purpose of the role: To provide constant communication to relevant Departments and ensure that queries are addressed effectively and efficiently. To ensure the effective and efficient functioning of the Organisation by serving as the first point of interaction between the organisation and the Public, conducting both general and financial administrative functions, maintaining records, and maintaining animal care. To provide a quality service to the public in preventing animal cruelty, promoting animal welfare taking accurate details of complaints and delegating to applicable inspector or collection officer or appropriate referral. Delegate all relevant calls/cases to Inspectors, Trainees, Field officers and/or Animal Collection Officers and keep accurate data. Prioritize calls and delegate accordingly. Priority cases are to be brought to the attention of the Inspectorate Manager. Qualifications: Experience: Grade 12 A Short Course in Office Administration or (Professional) Receptionist is ideal. At least 2 years’ experience as a Receptionist. Must have a driver's licence Must be computer literate No criminal record Excellent communication and interpersonal skills. Ability to work independently and make decisions under pressure. Compassion, empathy, and a strong commitment to animal welfare. Responsibilities: Customer Service Customer Communication Liaise with Inspectors for Call-Outs Lost and Found / Impounded Animals Boarders / Admissions Surrendered Animals Financial Administration: Donations and Fees Office Maintenance and Security Stats / Data Capturing Inspectorate Controller Duties: Attending to all incoming inspectorate-related communications. Weekly vehicle checklists Answering and logging telephone calls All messages are to be recorded as received and delegated as required; Book vehicles for services and repairs. Communicate with the clinic regarding animals to go home and sterilizations to be collected Logging cases in the logbook Keep cat trap bookings and records up to date Ensuring that proactive complaint sheets are done for all sick injured unwanted and stray cases logged Check inspectorate receipt books weekly. Ensuring that Inspectors give feedback for all cruelty complaints within 7 days of call received. Responding to emails and delegating to relevant staff/departments; Allocate collections of donations efficiently. Ensure that a sufficient amount of routine inspections are conducted monthly Allocate emergency cases immediately; Write-ups on board for follow-ups and educational programs File routine inspection reports Prioritise and coordinate all incoming calls daily; Ensure that all cruelty complaints are done within 24 hours, except if immediate intervention is required; Communication with colleagues and the public regarding all inspectorate-related queries; Respond and utilise two-way radio communication efficiently; Assist with emergency phone where possible Take details and refer the complaint to the correct facility/department React and delegate any emergency and disaster-related calls efficiently; Contact emergency and disaster services as required; Delegate emergencies and disasters immediately Responsible for all paperwork relating to the inspectorate; Count call-outs per inspector monthly Monitor matrix system Ensure that the inspectorate office is kept neat; Issuing petrol/ diesel orders; Vehicle cleaning rosters Ensure that weekly vehicle checks are done Ensure that licence renewals are done Ensure that vehicle services are kept up to date. Update and manage the welfare tracker system as efficiently as possible
Kennel/Shelter Manager - George and Mossel Bay Reference No: 2818374390 | George, South Africa | Posted on: 08 November 2023
Our client is a non-profit organisation dedicated to serving the well-being of animals. Both branches in George and Mossel Bay in the Garden Route are looking to hire a Kennel Manager. This role isn’t just a job; it's a chance to make a real difference in the lives of animals and contribute to a cause that matters. Purpose of the role: To ensure the welfare needs of the animals in the care of the SPCA including the mental well-being of the animals. Experience/Qualifications: Must have Grade 10, ideally Grade 12. Must be Computer literate. Must have driver's licence. At least 2 year's experience working at a shelter. Experience in animal welfare, veterinary care, or law enforcement is highly desirable. Bachelor's degree in Animal Science, Veterinary Medicine, or related field preferred. Excellent communication and interpersonal skills. Ability to work independently and make decisions under pressure. Compassion, empathy, and a strong commitment to animal welfare. Willingness to work irregular hours, including evenings, weekends and holidays when required. Physically fit and able to handle animals of various sizes and temperaments. No criminal record Responsibilities: Animal Care: Welfare Management & Administration Ensure all animals are healthy. Perform twice-daily checks on animals housed. A. All treatments and medication must be administered as required. Animals are to be kept free of internal and external parasites. Monitor and ensure the effective daily feeding routine of the animals at the kennels and ensure the needs of specific species are considered. Liaise with reception regarding special cases. For example, cases requiring quarantine and/or which kennels may not be used. Ensure animals with contagious diseases are immediately separated from others on entry. Ensure that the correct protocol is followed for a possible contagious disease. Ensure animals with infectious diseases are preferably not housed at the premises. Ensure puppies and kittens are kept separate from other animals. Ensure animals are prepared for sterilisation as required. Micro-chip all stray, donated and claimed animals on request, from reception and adoptions, to be compliant when leaving the facility. Ensure correct protocol is followed about keeping animals in large animal pounds (LAP). Attend weekly meetings to give inspectors feedback regarding animals in kennels. Ensure Animal Carers spend time with animals to ease socialising as this is essential to facilitate Adoption Process. Ensure Animal Carers take animal/kennel information boards to Reception with animals when adopted / for adoption. Ensure the procedures are followed for Lost-and-Found Animals. Stray dogs must be dipped before being placed in the pound kennels. Animal Care: Legislative & Contractual Obligations Follow the correct Adoption Policy. Ensure correct documentation is completed for all animals entering the premises. Ensure the Occupational Health and Safety (OHS) Act is complied with at the kennels. Be presentable at all times and act courteously to the public. Provide input into the budget for the kennels. Provide input to Management reports and provide monthly statistics as required. You are ultimately responsible for caring for all animals in the kennel blocks. Maintenance and Kennel Management Oversee the staff who clean the kennels. Should staff, for any reason, not be available to undertake or address such cleaning, ensure a high standard of animal husbandry is maintained at the kennels. Ensure the premises are securely locked before leaving at the end of the day’s work if you are the last to leave or on duty. Any repairs or breakages must be reported to the Manager. Ensure all equipment is well maintained and cared for. Be responsible for the maintenance, neatness and tidiness of the grounds. Ensure the storeroom is kept clean and well-stocked at all times. General Kennel Administration Check the ‘lost and found’ file and Facebook for lost or wanted animals. Ensure that all kennel forms are filed. Draw up a roster of animal carers duties and ensure sufficient staff are available to carry out these duties. Maintain a volunteer book about specific animal requirements and/or challenges which must be discussed with your Manager. With each animal record, ensure the whiteboard is correct and up-to-date, and follow the protocols. Staff Management Compliance Ensure Staff compliance with all rules applicable in your area of operation. Ensure compliance with Dress code and Uniform standards. Ensure relevant staff details and records are up to date and communicated to the Operations Manager Conduct weekly operational meetings with staff. Performance Management Ensure that All Job Description and KPA documents are up to date and communicated to the Operations Manager. Manage staff Performance by Job Descriptions and KPIs & initiate poor performance of disciplinary processes in conjunction with the Operations Manager, when required. Conduct Quarterly Performance Management Appraisals and give completed Performance Appraisals to the Operations Manager within required Timeframes. Training Identify the Training needs of staff and liaise with the Operations Manager for the provision thereof. Ensure statutory requirements about qualifications are maintained. Ensure ongoing internal training and updating of employees’ knowledge and maintain standards. Recruitment Liaise with the Operations Manager regarding recruitment needs. Adhere to relevant legislation during recruitment and selection procedures. Ensure selection is done with proper reference, criminal, qualification and credit checks done before offers are made. Timekeeping and Attendance Manage and plan staff Annual leave and communicate the plan to the Operations Manager. Approve leave by annual leave plan and ensure that leave forms are provided to the Operations Manager once signed off. Monitor the timekeeping of staff. Monitor staff attendance and sick leave, complete necessary documentation and provide it to the Operations Manager. Ensure the Attendance Register is completed daily. Health and Safety Take responsibility for General Housekeeping and Maintenance of your team’s work areas and report maintenance issues to the Operations Manager. Ensure safe working procedures as prescribed by the Operations Manager Ensure OHSA compliance at all times.
Human Resource Specialist - Stellenbosch Reference No: 1793955360 | Cape Town, South Africa | Posted on: 30 October 2023
Our client is a dynamic and innovative company, looking to employ a passionate and experienced Human Resource Specialist to join their team. This will be a Hybrid position. As a Human Resource Specialist, you will play a key role in supporting our employees and enhancing the overall employee experience. You will work closely with the HR team and various departments to ensure the smooth operation of HR processes and functions. Responsibilities: Talent Acquisition: Collaborate with hiring managers to identify staffing needs, create job descriptions, post vacancies, and conduct interviews. Implement effective and creative recruitment strategies to attract top talent. Employee Onboarding: Facilitate the onboarding process for new employees, ensuring they have a seamless transition into the company. Conduct orientation sessions, assist with paperwork, and coordinate training activities. Employee Relations: Act as a point of contact for employee inquiries, concerns, and conflicts. Mediate and resolve issues between employees and management, fostering a positive work environment. Benefits Administration: Administer employee benefits programs, including health, dental, and retirement plans. Provide information to employees, assist with enrollment, and liaise with benefit providers. Performance Management: Support performance appraisal processes, assist in goal setting, and provide guidance to employees and managers on performance improvement plans. Policy Development: Contribute to the development and implementation of HR policies, procedures, and best practices. Ensure compliance with legal regulations and company policies. Training and Development: Identify training needs, coordinate training sessions, and support employee development initiatives. Encourage a culture of continuous learning and growth. HR Reporting: Generate HR reports and analyze HR metrics to support data-driven decision-making. Maintain accurate and up-to-date employee records. Ensure that the Company’s Human Resources and Labour Relations manuals are correct and up to date. Ensure that policies and procedures are adhered to. Collaborate with senior management to develop HR strategies that support the company's goals and growth. Ensure HR practices are compliant with South African labor laws and regulations. Drafting of new policies and procedures. Ensure compliance with labor laws, employment equity, and BEE (Broad-Based Black Economic Empowerment) requirements. Utilize HR data and analytics to make informed decisions and recommendations to improve HR processes and outcomes. Qualifications/Experience required: Bachelor’s degree in Human Resources, Business Administration, or related field. Must have Matric / Grade 12 Minimum of 3 years of experience in human resources roles. Strong knowledge of HR laws, regulations, and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to handle sensitive and confidential information with discretion. Proficiency in HRIS software and Microsoft Office Suite. HR certification (e.g., PHR, SHRM-CP) is a plus.
Administrator - George Reference No: 1255324636 | George, South Africa | Posted on: 20 October 2023
Our client in George is currently seeking a dedicated and experienced Administrator to join their team and contribute to their continued success. Someone who is wanting to a long-term position and grow with the company. As an Administrator, you will play a crucial role in ensuring the smooth operation of our business processes. You will be responsible for a variety of administrative tasks that support our team and enhance our efficiency. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills. Key Responsibilities: Office Management: Oversee day-to-day operations, maintain office supplies, and ensure the office is well-organized and presentable. Administrative Support: Provide administrative support to various departments, including scheduling meetings, managing calendars, and handling correspondence. Data Entry: Accurately input and update data in our systems, maintaining high standards of accuracy and confidentiality. Communication: Serve as a point of contact between employees, clients, and external partners, ensuring clear and effective communication. Documentation: Prepare and maintain documents, reports, and presentations as needed. Record Keeping: Maintain accurate records and files, both electronically and in hard copy, ensuring easy retrieval of information when necessary. Any other admin-related duties as requested. Qualifications: Proven experience in an administrative role, preferably in a similar industry. Strong organizational and multitasking skills, with the ability to prioritize tasks effectively. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Attention to detail and high level of accuracy in all work. Ability to work independently and collaboratively within a team environment. Professional demeanour and strong work ethic. Education: Bachelor’s degree in Business Administration, Management, or a related field is preferred but not required. Grade 12 is a must.
Senior Accountant/Financial Manager - Cape Town Reference No: 725981242 | Cape Town, South Africa | Posted on: 19 October 2023
This is a Hybrid role. In this role, you will be contributing directly towards that by taking responsibility for the global finance function. Are you a CFO in the making? If so, this is the job for you! Working alongside the CEO, and directly with our finance teams for the UK, Singapore, and India, we will look to you to ensure financial rigour, timely output, improved processes and crucially, strategic input into ensuring Outsized is future-ready from a financial perspective. Responsibilities Budgeting and reporting: o Annual budgeting o Consolidated and individual reporting, for internal tracking and reporting to the Board and shareholders. This will include actual vs budget, and unit economic calculations (including across departments and geographies). o Closely monitoring financial performance and indicators (e.g., P&L, cash, payments and invoicing, etc.), and proactively raising any matters to the relevant internal stakeholders. Finance operations: o Transfer pricing – calculations and implementation o Ensuring all subsidiaries, and their external accountants, are delivering on key outputs and service levels required. o Tax planning and optimisation o Managing projects agreed upon to improve the finance function Strategy and Governance: o Proposing key strategies, processes, and systems to ensure the company is in the best position, financially and in terms of financial controls, to handle rapid growth. o Ensuring compliance with local financial regulations in South Africa, India, Singapore, and the UK. Other responsibilities: o For South Africa and the UK, responsibility for liaison with our accountants, banking duties, and management of any work performed by staff in support of the finance function (e.g. invoicing). o Legal contract review and support (alongside external vendors) What we are looking for Characteristics: o A business partner and opportunity seeker who acts with ownership. o An excellent communicator, with the ability to communicate complex financial matters in a simple way, and confidently do so with senior stakeholders, including investors and board members. o Energy, an enthusiasm for personal and professional growth, and a can-do attitude. o A willingness to work from home and office (hybrid). o Located in Cape Town, or a willingness to relocate to Cape Town. Qualifications and background: o A qualified chartered accountant with 5+ years of post-article experience. o Relevant experience from within a startup or SME environment would be ideal, as well as experience of working through a significant growth phase. o Experience of having worked with multiple markets, ideally quite different, is preferred o Demonstrated experience of involvement in strategy, and implementing finance initiatives that have delivered clear value o Experience in setting up and running Transfer Pricing is preferred o Strong working experience with accounting packages, ideally Xero and Fathom o Demonstrated experience in managing projects, and ideally some management experience o Ability to review and understand legal documentation o SME experience would be beneficial.
HR Assistant - Pretoria / Nelspruit Reference No: 578602330 | Cape Town, South Africa | Posted on: 19 October 2023
Our client is looking for an HR Assistant. This is a Permanent Position and the successful person could be based in Pretoria or Nelspruit. This role will be reporting to the office with hybrid options where applicable.The ideal person will have a minimum of 3 years' recruitment experience in high volume recruitment, hands-on and have a proven record of quick service delivery. Responsibilities: Provide operational support to the business with regard to the end-to-end HR process. Resourcing and staffing of all vacancies - sourcing of candidates, including telephonic screening of candidates, shortlisting of candidates, interviews, drafting offers etc. Any HR-related functions as requested. Recruitment. Requirements Minimum Grade 12 qualificationThe ideal person will have a minimum of 3 years' recruitment experience in high-volume recruitment and 2 years’ experience in general HR.Competency-based interviewing techniques.Strong command of the English language.Experience in drafting related documentation such as employee contracts advantageous.
Digital Marketing Specialist - Hybrid Role Reference No: 2734423526 | Cape Town, South Africa | Posted on: 28 September 2023
Our client is looking to employ a Digital Marketing Specialist. This is a hybrid position, must either be located in Stellenbosch (Surrounding areas) or in Pretoria (Offices based in Pretoria East). Key Responsibility Areas: Campaign Effectiveness and Efficiency: Develop and execute end-to-end paid media campaigns that align with brand goals, ensuring consistent messaging and creative resonance. Enhance brand awareness, engagement, and conversions through well-crafted ad copy, compelling visuals, and precise targeting. Data-Driven Analysis: Regularly monitor campaign metrics such as click-through rates, conversion rates, and return on ad spend (ROAS). Analyse performance data to identify trends and optimization opportunities, allowing you to adjust strategies in real time. Budget Management: Optimize budget allocation across platforms to maximize campaign reach and effectiveness. Monitor spending to ensure adherence to allocated budgets while achieving optimal results. Ad Performance and Testing: Implement A/B testing to refine ad copy, visuals, and targeting parameters. Monitor ad performance, identifying high-performing elements and iteratively improving underperforming ones. Competitor Analysis: Conduct ongoing analysis of competitor campaigns to identify gaps and opportunities. Translate findings into actionable insights that give our campaigns a competitive edge. ROI and Conversion Tracking: Implement robust conversion tracking mechanisms to measure the impact of paid media efforts on sales and other key performance indicators. Calculate and report on return on investment (ROI) for each campaign. Work Experience: Proven record of accomplishment of 3-5 years in the digital marketing field, with a focus on creating and managing successful paid media campaigns. Demonstrate proficiency in navigating platforms such as Meta, Google Ads, DV360, TikTok, and Spotify. Monday.com or hootsuite experience is beneficial. Telecommunications / Banking / insurance / FMCG background is beneficial. Someone who can sell a product using digital marketing strategies. Ability to structure/create adverts in order to sell a product. Someone who is experienced and ready to hit the ground running! Skills and competencies: Strong data analysis skills to decipher complex campaign metrics and derive actionable insights. Ability to translate data findings into strategic optimizations. Excellent verbal and written communication skills. Ability to present complex data and insights in a clear, concise, and persuasive manner. Work collaboratively with cross-functional teams, demonstrating the ability to contribute effectively to a team environment. EDUCATION REQUIREMENTS Grade 12. Relevant certifications in digital marketing or related disciplines, highlighting your commitment to staying current in the field and validating your expertise is essential.
IT Support Engineer Reference No: 1737393927 | Stellenbosch, South Africa | Posted on: 02 August 2023
A Company in Stellenbosch is looking for a highly skilled and motivated IT Support Engineer to join their team. As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our clients' IT systems and infrastructure. You will be responsible for providing technical assistance, troubleshooting issues, and resolving problems to minimise downtime and maximise productivity. The ideal candidate will possess a solid understanding of computer hardware and software, have excellent problem-solving skills, and a customer-centric mindset. Responsibilities: Respond to client enquiries and provide timely technical support via phone, email, or in person. Diagnose and resolve hardware, software, and network issues for end-users. Install, configure, and maintain computer systems and peripheral devices. Set up and manage user accounts and access controls. Collaborate with the client to identify and implement effective IT solutions. Provide support and administration for enterprise-level IT platforms such as Microsoft Active Directory, Office 365, and Azure. Manage the setup, configuration, and maintenance of virtualization platforms like VMware or Hyper-V. Manage and troubleshoot issues related to cloud-based platforms, such as Office365. Maintain hosted network infrastructure focusing on reliability, uptime, compliance, and security. Support and maintain backup and disaster recovery solutions, such as Veeam or Commvault. Manage and administer enterprise-level security tools, including antivirus, firewalls, and intrusion detection systems. Troubleshoot and resolve issues related to VoIP systems, such as Cisco Unified Communications Manager or Avaya IP Office. Provide technical support and configuration for enterprise collaboration tools, such as Microsoft Teams or Slack. Support and troubleshoot issues with the client’s specific business applications, such as finance, payroll, and operational systems. Manage the setup and maintenance of database systems, such as Microsoft SQL Server or MySQL. Perform routine maintenance and updates on systems to ensure optimal performance. Educate clients on basic troubleshooting techniques and best practices. Document and track support requests using ticketing systems. Stay up-to-date with industry trends and technologies to provide innovative solutions. Manage and interface with third-party suppliers and vendors. Qualifications and Experience required: Formal Computer Science, Information Technology, or a related qualification. Relevant certifications (e.g., CompTIA A+, N+, MCSE, MCSP advantageous. Minimum 2 Years experience as an IT Support Engineer or in a similar role. Strong knowledge of computer hardware, software, and operating systems. Familiarity with networking concepts and troubleshooting techniques. Proficient in diagnosing and resolving technical issues for both hardware and software. Excellent problem-solving and analytical skills. Customer-focused attitude with outstanding communication and interpersonal abilities. Ability to work independently and collaboratively in a fast-paced environment. Valid driver’s license and own vehicle.
Business Development Manager Reference No: 4101211657 | Cape Town, South Africa | Posted on: 14 July 2023
Business Development Manager Position in Cape Town Introduction A company in Cape Town is looking for a Business Development and Customer Relationship Manager. Duties & Responsibilities• Develops and delivers the product sales strategies, plans and targets in consultation with the product manager.• Identifies critical factors in product history and monitors forecasting in line with marketing plans.• Creates opportunities to promote the goodwill of the business and grow company's exposure in the marketplace.• Nurtures exceptional relationships with current and new/ potential customers.• Grows sales territory and drives innovation of practical applications for our product offering.• Inspires and motivates colleagues to deliver sales targets and delight the customer.• Evaluates and reports on progress against targets and provides solutions to problems/ obstacles that may arise. Desired Experience & Qualification • 3-5 years of field sales experience operating in the agricultural, freight, cargosecuring and/or industrial sectors in a similar role is essential.• Tertiary qualification in a commercial or related field.• Excellent interpersonal skills and customer relationship orientation.• Sound commercial acumen and ability to structure deals in volatile trading conditions.• Is flexible and innovative in their ability to offer unique yet practical solutions to our customers.• Has an exceptional ability to grow relationships and build rapport with clients and team members alike.• Demonstrated ability in spotting opportunities in the industrial or related sectors and structuring deals that grow market share.• Has strong negotiation skills demonstrated by their confident manner and assertiveness in defending margin.• Is goal-oriented and proactive in looking for new business opportunities and applications for our product range.• Is patient and thorough in following up leads but tenacious in securing commitment and closing the deal